Refund Policy
Last updated: July 6, 2026
Summary
LocalVoice offers subscription plans (monthly and annual) and a one-time perpetual license. This Refund Policy explains when refunds are available and how to request one.
1. Subscriptions
1.1 Monthly Subscriptions
You may cancel monthly subscriptions at any time. Cancellation stops future billing but does not automatically grant a refund for the current billing period. Refunds are considered on a case-by-case basis for demonstrable technical issues.
1.2 Annual Subscriptions
Annual subscriptions are billed upfront. Refund requests made within 14 days of the initial purchase may be considered for a pro-rated refund at our discretion. After 14 days, refunds are unlikely except under exceptional circumstances.
2. Perpetual License (One-Time Purchase)
Perpetual licenses are eligible for a full refund within 30 days if the product does not function as advertised and our support team cannot resolve the issue. Refund requests after 30 days are handled on a case-by-case basis.
3. Trial Periods and Promotions
If a trial or promotional offer applies, the terms specific to that offer govern refunds and cancellations.
4. How to Request a Refund
Contact fxassistance@foxmail.com with the following information:
- Your purchase email address
- Transaction ID (from your Paddle receipt)
- A brief description of the issue and reason for refund
We will acknowledge your request within 3 business days and aim to resolve it within 14 days.
5. Chargebacks
If you initiate a chargeback with your bank or payment provider before contacting us, we reserve the right to suspend or terminate your account pending investigation.
6. Exceptions and Abuse
Refunds will not be granted for misuse, fraudulent purchases, or breach of our Terms of Service. Repeated or abusive refund requests may lead to account suspension.
7. Payment Provider Processing Times
If a refund is approved, the time for funds to appear in your account depends on the payment provider and your bank. We are not responsible for provider processing delays.
8. Changes to this Policy
We may update this Refund Policy; changes will be posted with an updated date.
9. Contact
For refund requests or questions: fxassistance@foxmail.com